Terms Of Service

 

Last updated: 3 March 2026

These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us.By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

Website: https://www.lilyandlionel.com/

1. About Us

Lily and Lionel is operated by:Vyoma Brands Ltd
Company number: 16968522
Registered office: 71–75 Shelton Street, London, United Kingdom, WC2H 9JQ
VAT number: GB510749210In these Terms, “we”, “us”, and “our” refer to Vyoma Brands Ltd trading as Lily and Lionel.Contact:
customerservice@lilyandlionel.com

PART A – WEBSITE TERMS OF USE

2. Use of Our Website

2.1 You may use our website for personal, non-commercial purposes only.2.2 You must not:

  • Use the website unlawfully or fraudulently

  • Interfere with the website or attempt unauthorised access

  • Introduce viruses or malicious code

  • Use automated scraping or data-mining tools without permission

  • Reproduce or exploit website content without written consent

2.3 We reserve the right to suspend or restrict access where we reasonably believe these Terms have been breached.

3. Website Availability

3.1 We aim to ensure the website is available at all times, but we do not guarantee uninterrupted access.3.2 We may suspend or withdraw the website for maintenance, updates, or operational reasons.

4. Accounts

4.1 If you create an account, you must provide accurate information.4.2 You are responsible for keeping login details confidential.4.3 We may suspend or terminate accounts where misuse or fraud is suspected.

5. Intellectual Property

5.1 All content on this website, including designs, text, graphics, logos, and images, is owned by or licensed to us and is protected by intellectual property laws.5.2 You may not reproduce, copy, distribute, or commercially exploit any content without our prior written consent.

6. Links

6.1 We may include links to third-party websites. We are not responsible for their content or privacy practices.6.2 You may link to our homepage in a fair and legal way that does not damage our reputation or suggest endorsement.

PART B – TERMS OF SALE

7. Who May Purchase

Our products are intended for consumers purchasing for personal use.By placing an order, you confirm that:

  • You are legally capable of entering into binding contracts; and

  • The information you provide is accurate.

8. Placing an Order and Contract Formation

8.1 Product listings are an invitation to treat.8.2 When you place an order, you are making an offer to purchase.8.3 A legally binding contract is formed only when we send you an order confirmation and/or dispatch confirmation email.8.4 We may cancel or refuse an order before dispatch if:

  • The item is out of stock

  • There is a pricing or technical error

  • We suspect fraud

  • We cannot deliver to your location

If cancelled, we will refund any payment made.

9. Product Descriptions

9.1 We take reasonable care to ensure product information is accurate.9.2 Colours may vary depending on device screens.9.3 Size guides are approximate and provided as guidance only.

10. Pricing and VAT

10.1 Prices are displayed in GBP unless otherwise stated.10.2 UK VAT (if applicable) is included in the displayed price.10.3 Prices exclude international customs duties and import taxes.10.4 We reserve the right to correct obvious pricing errors.

11. Payment

11.1 Payment must be made at checkout.11.2 We use third-party payment providers, which may include:

  • Stripe

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Klarna

These providers operate under their own terms and privacy policies.11.3 If you select Klarna or similar payment options, eligibility is determined by the provider.

12. Delivery (Worldwide Shipping)

12.1 We ship worldwide where available at checkout.12.2 Delivery costs and estimated times are shown at checkout.12.3 Delivery timeframes are estimates and not guaranteed.12.4 Risk passes to you upon delivery.12.5 You are responsible for providing an accurate shipping address.

13. Customs and Import Duties (International Orders)

13.1 Orders shipped outside the UK may be subject to:

  • Import VAT

  • Customs duties

  • Handling fees

13.2 These charges are the responsibility of the customer unless otherwise stated.13.3 If customs charges are refused and the parcel is returned or destroyed, we may deduct any costs incurred from your refund.

14. Your Legal Right to Cancel (14-Day Cooling-Off Period)

If you are a UK or EU consumer purchasing online, you have a legal right to cancel your order within 14 days of receiving your goods.To cancel:

You are responsible for return shipping costs unless the goods are faulty or incorrect.We will refund:

  • The cost of the goods

  • Standard outbound delivery (where legally required)

Refunds are processed within 14 days of receiving the returned items.

15. Our 28-Day Returns Policy

In addition to your legal rights, we offer a 28-day return window from delivery.To qualify:

  • Items must be returned within 28 days

  • Items must be unworn, unwashed, and in original condition

  • Tags must remain attached

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.Refunds will be issued to the original payment method within 14 days of receiving and inspecting the returned goods.Original shipping costs are non-refundable under our voluntary 28-day policy.

16. Faulty or Incorrect Items

If your item is faulty, damaged, or not as described:

  • Contact us as soon as possible

  • Provide order details and supporting photographs

Where a fault is confirmed, we will offer repair, replacement, or refund in accordance with your legal rights.We will cover return shipping for faulty or incorrect goods.

17. Our Liability

17.1 Nothing in these Terms excludes or limits liability where unlawful, including for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

17.2 We are responsible for foreseeable loss or damage caused by our breach of these Terms.17.3 We are not responsible for:

  • Losses not caused by our breach

  • Business losses (including loss of profit or revenue)

  • Delays caused by events outside our reasonable control

18. Events Outside Our Control

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to:

  • Carrier delays

  • Customs processing

  • Natural disasters

  • Strikes

  • Government restrictions

19. Complaints

If you are dissatisfied, please contact:
customerservice@lilyandlionel.comWe aim to resolve complaints promptly and fairly.

20. Changes to These Terms

We may update these Terms from time to time.Changes will apply to future use of the website and new orders. Orders already placed remain governed by the Terms in effect at the time of purchase.

21. Governing Law

These Terms are governed by English law.The courts of England and Wales have jurisdiction, except where mandatory consumer protection laws in your country of residence apply.