Ordering on Lily and Lionel
To make purchases on Lily and Lionel you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.
On each product page, you will find all available sizes and colours, a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order
From the item page, select the desired colour and size of the product
Add the product to your Shopping Bag
Once you have finished shopping, click the "Checkout" button in your Shopping Bag
Register, log in or continue as a guest
Enter your shipping and billing addresses
Select a shipping and a payment method
Check that the information you entered is correct and click "Pay Now"
If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.
You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.
Order has shipped
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery. Registered users can also find all information related to their orders in the 'My Account' area.
How do promotional codes work?
Promotional codes give you access to exclusive offers. To receive these before anyone else, subscribe to our newsletter.
To take advantage of a promotion, enter the code in the appropriate field at checkout and click "Apply". Only one Promotional Code can be used for each order.
If the code doesn't work please double check the dates of the promotion and which products and categories it can be applied to or contact customer service for further help.
Can I change or cancel my order?
Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Returns Policy.
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